This SOP defines how inbound freight is received, inspected, labeled, and put away accurately and safely. A consistent receiving process is the foundation of inventory accuracy and downstream fulfillment quality.
Adapt the WMS steps, label formats, and put-away logic to your operation. Copy, print, or customize it in the generator.
Purpose
To receive inbound goods accurately and safely, verify against purchase orders, and put stock away correctly.
Scope
Applies to receiving associates, dock staff, and inventory control at the inbound dock.
Responsibilities
- Receiving Associate: Unloads, inspects, counts, labels, and puts away inbound stock.
- Inventory Control: Resolves discrepancies and updates the WMS.
- Warehouse Supervisor: Owns this SOP, schedules docks, and monitors accuracy.
Step-by-Step Procedure
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1. Dock safety & unload
- Chock trailer wheels and engage the dock lock before entering.
- Inspect the trailer for damage, pests, and load stability.
- Unload using proper equipment and safe lifting/forklift practices.
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2. Inspect & verify
- Match the packing slip to the purchase order (item, quantity, condition).
- Inspect for damage and check temperature for controlled items.
- Count and record actual quantities received.
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3. Label & record
- Apply license-plate/location labels per the labeling standard.
- Receive the goods in the WMS and reconcile against the PO.
- Photograph and document any damage or shortages.
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4. Put-away & discrepancies
- Put stock away to the assigned/slotted locations.
- Confirm the put-away in the WMS.
- Report discrepancies (over, short, damaged) to inventory control for resolution.
Checklist Version
- Trailer chocked and dock lock engaged
- Trailer inspected before unloading
- Packing slip matched to purchase order
- Quantities counted and condition verified
- Goods labeled and received in the WMS
- Damage/shortages documented and reported
- Stock put away and confirmed in the WMS